Detailed Description of Good and / or Services
Crafty Stuff is a business in the Retail Craft Supply industry that markets Craft Supplies and Handmade Craft Items.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by the supply of a parcel tracking number.
Return and Refunds Policy
The provision of goods and services by Crafty Stuff is subject to availability. In cases of unavailability, Crafty Stuff will refund the client in full within 30 days. Cancellation of orders by the client will attract a cancellation fee equal to the cost of shipping and credit card charge fees, should these fees have been incurred.
Customer Privacy Policy
Crafty Stuff shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Crafty Stuff bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Crafty Stuff by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by Crafty Stuff separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Responsibility
Crafty Stuff takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Crafty Stuff chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 16 Knightsbridge Close, Charlo. 6011
Variation
Crafty Stuff may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Crafty Stuff based in South Africa represented by Tania Dunkley.
Export Restriction
The offering on this website is available to South African clients only.
Crafty Stuff contact details
Telephonic Support: 084 589 6846 | Email Support: craftystuff@mweb.co.za
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